Refund Policy

30-Day Money Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Refund Process

• Contact our customer service team to initiate a return
• Return items must be in original condition with all packaging
• Refunds are processed within 5-7 business days after we receive your return
• Original shipping costs are non-refundable

Exceptions

Custom or personalized items cannot be returned unless defective. Sale items are final sale and cannot be returned for refund, but may be exchanged for store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process your refund or replacement as soon as possible.

Contact Us

For questions about our refund policy or to initiate a return, please contact us at support@gemsutopia.com or call +1 (555) 123-4567.